Damage Management Policy

Car Rental – Damage Management Policy At Tipisty.com, we recognize that most customers drive responsibly and that vehicle damage is uncommon. However, should damage occur during your rental period, it is important to understand how such situations are handled. This Damage Management Policy explains how damage-related charges may apply to your car rental. For full details on coverage and exclusions, please also review our Terms & Conditions.

Liability for Vehicle Damage

Your liability for any damage to the rental vehicle depends on the protection or coverage option selected at the time of booking:

In some cases, you may have no financial liability
In other cases, you may be partially responsible for repair costs

Please refer to your booking confirmation and our Terms & Conditions for complete information regarding coverage limits and responsibilities.

Types of Vehicle Damage

Damage charges vary based on the severity and type of damage incurred:

Light Damage – Minor scratches, dents, paint chips, or loss/damage of keys, accessories, or vehicle documents
Tyre Replacement – Damage that requires replacing one or more tyres
Serious Damage – Damage exceeding light damage or tyre replacement, but not classified as a total loss
Total Loss – When the vehicle is beyond repair or deemed uneconomical to restore

Damage Identified During Vehicle Return

When the vehicle is returned, it will be inspected in your presence wherever possible.

Light Damage

If minor damage is identified and acknowledged by you at return, an invoice will be issued
Charges will include a Light Damage Administration Fee, as outlined in our Tariff Guide

Serious Damage or Total Loss

If serious damage is found or suspected, we will provide:

A vehicle return statement describing the damage
Photographic evidence
An invoice including:
- Applicable Administration Charges (Serious Damage, Tyre, or Windscreen)
- Engineer’s Assessment Fee (except tyre/windscreen cases)
- Loss of use charges for vehicle downtime

Damage Identified After Rental Completion

If damage is discovered during a post-rental inspection (after the vehicle has been returned and you have departed), we will issue:

A detailed vehicle return statement
Photographic documentation of the damage
An invoice including relevant administration fees, engineer’s assessment charges (where applicable), and loss of use fees

Claims & Disputes

If you have questions about the damage assessment or wish to dispute any charges:

You must contact us within 14 days of receiving the damage documentation
If no response is received within this period, we may proceed with invoicing the charges